Contextual Inquiries: Hospitals
Ex: US, Japan, UK, + Germany
Study design and proposal writing
Protocol writing and project management
Pre-, intra-, and post-operative contextual interviews
Work with translators
Post-observation data analysis for timing and instrument use data
Photo courtesy of Design Science
SIMULATED USE USABILITY TESTING
Ex: Philadelphia, San Bruno, Chicago, Bethesda
Protocol writing and project management
Formative and validation (summative) usability testing
Moderation and data analysis
Eye-tracking integration
Photo by Will McHale
REMOTE DESIGN FOLLOW-UP
Ex: Kenya
Cultural immersion
Focus groups with key community stakeholders
Remote design precedent evaluation
Disposable camera studies
Fly-on-the-Wall Observations
Ex: Philadelphia
Pre-observation empathy studies
Intra-observation opportunity mapping
Post-observation interviews